Wayne 911 dispatcher helps caller through birth in Palmyra

The Wayne County 911 Center reports that a dispatcher helped deliver a baby on Monday around 8:53 a.m.

The 911 Center received a call from an individual reporting that his girlfriend was in labor. Acting quickly, Wayne County Dispatcher Matthew Bixby performed Emergency Medical Dispatch instructions to help the caller deliver his child.

Officials said they were honored that Supervisor Bixby assisted the caller and mother with delivery the baby boy at 9:01 a.m. The mother and child were transported to a nearby hospital by Finger Lakes Ambulance.



Dispatcher-assisted child births are rare in Wayne County with only a very small number happening each year, according to 911 Officials. They note that all dispatchers in Wayne County are trained to National/International Academies of Emergency Dispatch standards and certified as Emergency Medical Dispatchers, prepared to respond when needed.

“The efforts of Supervisor Bixby are a fine example of the excellent service provided every day by all of the team members in the 911 Center in Wayne County. I am proud of Matt and the entire dispatch team that we have at the Wayne County 911 Center” said Greg DeWolf, 911 Operations Manager. “We wish the family and newborn baby all the best.”