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Wayne County announces Civil Service Exam for Public Safety Dispatcher trainee

Wayne County will conduct a civil service exam for the position of public safety dispatcher trainee on Saturday, January 19th, 2019. The last filing date to take the exam is Wednesday, December 12th, 2018. Wayne County’s 911 dispatchers serve more than 50 law enforcement agencies, fire departments and emergency medical services, handling more than 156,000 calls annually.

Successful applicants must have graduated from high school (or have a GED) as well as pass a civil service test and typing proficiency test at 20 words per minute with at least 97.5% accuracy. The ideal candidate will be composed and accurate under pressure and able to process sensitive information in a professional manner by maintaining confidentiality.

Dispatchers have a primary responsibility to answer emergency, non-emergency, and administrative telephone calls utilizing recognized protocol and local procedures to determine the location and nature of emergencies while simultaneously entering the information into the computer-aided dispatch (CAD) system.

All newly hired dispatchers participate in a comprehensive paid training program to develop communication and technical skills to ensure public and responder safety. Dispatchers may be assigned to work any shift during training, including nights, weekends and holidays.

The dispatch center runs 12 hour shifts, with every other weekend off. The trainee pay rate is $17.56 per hour, increasing to $20.00 per hour after one year. The County offers an attractive benefits package which includes paid vacation, health insurance, and retirement.

“Working for 911 is more than just a job; it’s a challenging and rewarding career that allows you to work with the latest technology, dedicated people, and the personal satisfaction that you make a difference in people’s lives”, said Greg DeWolf, Wayne County 911 Operations Manager.

The County’s Test Announcements can be found here: http://web.co.wayne.ny.us/index.php/human-resources/examination-schedule/

The Exam Application can be found here: www.co.wayne.ny.us/wp-content/uploads/2014/12/Wayne-County-Civil-Service-Personnel.pdf

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