The Wayne County 911 Center reports that Dispatcher Lesa Osipovitch helped save a life on March 4th by performing dispatcher-assisted Cardio Pulmonary Resuscitation (CPR).
Dispatcher Osipovitch received a 911 call from an individual in the Town of Palmyra reporting that her husband had passed out.
Acting quickly and calmly, Dispatcher Osipovitch determined the patient was in cardiac arrest, entered an event for dispatch, and provided instructions to deliver high quality CPR until a field responder arrived.
The Finger Lakes Ambulance and deputies from the Wayne County Sheriff’s Office were quickly dispatched. Dispatcher Osipovitch remained with the caller providing calming statements and instructions in order to give the patient the best chance for survival.
CPR instructions were provided for eighteen (18) minutes until a field responder arrived at the patient’s side and took over.
The immediate instructions provided by Dispatcher Osipovitch, and the efforts of the individual on scene, gave the medical crews an opportunity to deliver advanced care when they arrived. The outcome of this one event is the result of a team effort in a quality system – a dispatcher trained to provide immediate survival instructions, dispatchers who can arrange for a prompt response, law enforcement assisting at the scene, and a medical team that can deliver advanced care upon arrival.
The hospital reports that the patient is recovering and the family requests privacy.
All dispatchers in Wayne County are trained to International Academies of Emergency Dispatch standards and certified as Emergency Medical Dispatchers, prepared to respond when needed.
“Dispatchers make a difference in many lives every day, but are rarely seen. The efforts of Dispatcher Osipovitch are an excellent example of the outstanding service provided by all of the team members in the 911 Center in Wayne County. I am proud of Lesa and the entire dispatch team that we have. Without everyone’s efforts – dispatchers, police officers, medics, and the family – the outcome could be very different.” said Greg DeWolf, 911 Operations Manager. “The patient and family are in our thoughts and prayers.”