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Seneca County rolls out text-to-911 service

The Seneca County 911 Center is now accepting text messages for emergencies when calling is not possible.

AT&T, Sprint, T-Mobile, and Verizon are delivering text messages to 911. People can now send a text of up to 140 characters to 911 in an emergency.

“Text-messaging will allow us to better serve our vulnerable populations, hearing and speech impaired, those who have limited English proficiency, and those that are in a situation where it would be dangerous to speak,” said Melissa Taylor, the county’s director of emergency management.

“Call when you can, text when you can’t” is the slogan being used for the new service.

“While the benefits of Text-to-911 are significant, voice calls are still the fastest and most efficient way to reach 911” said county 911 Operations Manager Brandi Godley.

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